Promac: Ingredients for Life
Fonterra’s Official Ingredient Distributor for Malaysia, Brunei & Singapore
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Corporate social responsibility

Promac has come a long way
with its humble journey

1989
Promac Enterprises Sdn. Bhd. was founded in Malaysia as a food packer.
1989
1990
Officially established a factory (Promac Industries Sdn. Bhd.) in Kapar, Klang.
1990
1991
Obtained the sole distributorship of Fonterra dairy ingredients in Malaysia.
1991
1993
Business has expanded into packing of milk powder and palm oil products.
1993
2003
Ventured into a new factory (Promac Industries Johore Sdn. Bhd.) in Pasir Gudang, Johor.
2003
2006
Ventured into jerry cans manufacturing.
2006
2007
Accredited ISO 9001:2008 Quality Management System.
2007
2008
Joint Ventured with Cream of Creams Sdn. Bhd. to produce cream products.
2008
2009
Invested in SAP ERP System.
2009
2010
Accredited HACCP Food Safety System.
2010
2011
Accredited ISO 22000:2005 Food Safety Management System.
2011
2012
Accredited FSSC 22000:Food Safety System Certification.
2012
2013
Ventured into soap manufacturing facilities.
2013
2014
Ventured into cheese manufacturing facilities.
2014
2015
Exporting countries reaching over 100.
2015
2016
Ventured into margarine manufacturing facilities.
2016
2017
Awarded additional Fonterra NZMP distributorship for Brunei and Singapore.
2017
2018
Ventured into butter manufacturing facilities.
2018
Manufacturing Sites
1
Exporting Countries
1 +
Employees
1
© 2024 Promac Group. All Rights Reserved.
Terms & Conditions
Privacy Policy

WEBSITE TERMS AND CONDITIONS OF USE

If you continue to browse and use this website you are agreeing to comply with and to be bound by the terms and conditions of use set out below. The term “Promac” or “us” or “we” refers to Promac Enterprises Sdn Bhd (Company No. 055831-W), the owner of the website, whose registered office is 38-1, Jalan Metro Perdana Timur 11, Taman Usahawan, 52100, Kepong, Kuala Lumpur, Malaysia.  

 

INTELLECTUAL PROPERTY

This website belongs to Promac. The copyright to the contents of this website is owned by or licensed to Promac. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner without the written permission of Promac. Any unauthorised use of any part of this website is strictly prohibited. The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to Promac. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. Promac reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.  

 

DISCLAIMER/LIMITATION OF LIABILITY

Promac does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and Promac expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any use of any information or materials on this website is entirely at your own risk, for which Promac shall not be liable. It shall be your own responsibility to ensure that any materials or information available through this website meet your specific requirements. Neither Promac nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. PROMAC SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSS OF PROFITS, INJURIES, SAVINGS OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS WEBSITE.   

 

INDEMNITY 

You shall indemnify and keep Promac indemnified against all claims, damages, actions and proceedings made or brought against the Promac arising from your use of this website and/or any breach of terms in relation thereto by you.

  

LINKS TO OTHER WEBSITES

The linkage to other websites provided herein are merely for your convenience and do not signify that Promac endorses such websites. Promac bears no responsibility for the contents of such other websites and shall not be held liable for any damages or injury howsoever arising therefrom. You shall view any of the linked websites at your own risk.  

 

VARIATION/CHANGES 

Promac reserves the rights to change, vary or modify any of the information and terms contained herein without notice.  

 

GOVERNING LAW AND JURISDICTION

The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia.  

 

ON-LINE PRIVACY STATEMENT

It is our policy to respect and protect the privacy of our users. We may use your data or information collected on-line to contact you periodically by post, telephone, facsimile, e-mails or short message service (“SMS”) to update you on our products or upcoming events. We may also share such information with our subsidiaries to support their respective marketing and promotion efforts. We and our subsidiaries will not willfully disclose any such information to any other third parties without your express permission.

Promex Chocomex

  • 12 x 20 x 30 GM Stick
  • 12 x 500 GM Pouch
  • 12 x 900 GM Pouch
  • 8 x 1.8 KG Pouch

Promex White Oats

  • 24 x 500 GM Tin

Promex Instant Oats

  • 12 x 800 GM Pouch

Instant Fat Filled Dairy Based Powder

// 25 KG Bag

Instant Fat Filled Milk Powder

// 25 KG Bag

Instant Whole Milk Powder

// 25 KG Bag

Regular Whole Milk Powder

// 25 KG Bag
– Medium Heat (MH)
– Ultra High Temperature (UHT)

Instant Partly Skimmed Milk Powder

// 25 KG Bag

Partly Skimmed Milk Powder

// 25 KG Bag

Instant Skim Milk Powder

// 25 KG Bag

Regular Skim Milk Powder

// 25 KG Bag
– Medium Heat (MH)
– High Heat (HH)
– Ultra High Temperature (UHT)

Promac Privacy Policy

Last modified on: 30 September 2019

This Privacy Policy (“Policy”) describes how Promac Enterprises Sdn. Bhd., its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Promac”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Promac’s Websites (including all websites operated by Promac, products, features and other services globally (collectively, “Services”).

This Policy applies to our customers, agents, vendors, suppliers, partners, contractors and service providers (collectively “you”, “your” or “yours”)

“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.

Collection of Personal Data

We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.

You Provide Your Personal Data to Us

We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:

  • fill up a user profile or registration forms;
  • provide information to assess your eligibility to provide services as a Promac partner;
  • interact with our social media pages;
  • participate in contests or events organised by us;
  • use biometric features to identity yourself; and fill up demographic
  • information in surveys.

When Our Services Are Used

Personal Data may be collected through the normal operation of our Websites and Services. Some examples are:

  • feedback, ratings and compliments;
  • information about how you interacted with our Website or services (such as features used and content viewed);
  • device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers); and
  • personal data you enter in messages when you use our website features.

From Other Sources

When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:

  • referral programmes;
  • our business partners
  • insurance and financial providers;
  • publicly available data;
  • governmental sources of data;
  • when our users add you as an emergency contact; and
  • marketing services providers or partners.

Sensitive Personal Data

Some of the information that we collect is sensitive in nature. This includes information such as national ID numbers, race, marital status, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.

Personal Data of Minors

As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Promac. In the event that such Personal Data of a minor is disclosed to Promac, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.

When You Provide Personal Data of Other Individuals to Us

In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. If you provide us with their Personal Data, you represent and warrant that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.

Use of Personal Data

Promac may use, combine and process your Personal Data for the following purposes (“Purposes”).

Providing Services and Features

Your Personal Data will be used to provide, personalise, maintain and improve our products and services. This includes using your Personal Data to:

  • provide you with Services across our various business verticals;
  • engage you to provide Services;
  • create, administer and update your account;
  • verify your identity;
  • offer, obtain, provide or facilitate insurance or financing solutions;
  • perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
  • protect the security or integrity of the Services and any facilities or equipment used to make the Services available;

Customer Support

We use Personal Data to resolve customer support issues. For example, we may:

  • investigate and address concerns;
  • monitor and improve our customer support responses;
  • respond to questions, comments and feedback; and
  • inform you about steps taken to resolve customer support issues.

Research and Development and Security

We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your personal data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.

Legal Purposes

We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law

We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

For example, we may use your Personal Data to:

  • comply with court orders or other legal, governmental or regulatory requirements;
  • enforce our Terms of Service or other agreements; and
  • protect our rights or property in the event of a claim or dispute.


We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.

Marketing and Promotions

We may use your Personal Data to market Promac and Promac’s partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:

  • send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
  • notify, invite and manage your participation in our events or activities;
    We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.


If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message.

Disclosure of Personal Data

We need to share Personal Data with various parties for the Purposes. These parties include:

With Promac Partners at Your Request

For example, if you requested a service through a Promac partner or used a promotion provided by a Promac partner, Promac may share your Personal Data with that Promac partners. Our partners include partners that integrate with our Website or our Website integrates with, or business partners which Promac collaborate with to deliver a promotion, competition or other specialised service.

With Subsidiaries and Affiliates

We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.

With Promac’s Service Providers and Business Partners

We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

  • payment processors and facilitators;
  • background check and anti-money laundering service providers;
  • cloud storage providers;
  • marketing partners and marketing platform providers;
  • data analytics providers;
  • research partners, including those performing surveys or research projects in partnership with Promac or on Promac’s behalf;
  • insurance and financing partners; and

With Our Legal Advisors and Governmental Authorities

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties.

Retention of Personal Data

Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to prevent access or use of such Personal Data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention and detection.

International Transfers of Personal Data

Your Personal Data may be transferred from country, state and city (“Home Country”) in which you are present while using our services to another country, state and city (“Alternate Country”). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.

Cookies

Promac, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Promac may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes Promac does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.

Amendments and Updates

Promac shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Websites or Services, purchase products from Promac or continuing to communicate or engage with Promac following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.

If you have any queries about your personal data, please contact us at:

Promac Data Protection Officer
c/o Promac Enterprises Sdn. Bhd.

38-1, Jalan Metro Perdana Timur 11,
Taman Usahawan,
52100 Kepong, Kuala Lumpur,
Malaysia.

Email: enquiry@promac.com.my

The original of this Privacy Statement is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.

Website Terms and Conditions of Use

If you continue to browse and use this website you are agreeing to comply with and to be bound by the terms and conditions of use set out below. The term “Promac” or “our” or “us” or “we” refers to Promac Enterprises Sdn. Bhd. (Company No. 198001002048), the owner of the website, whose registered office is 38-1, Jalan Metro Perdana Timur 11, Taman Usahawan, 52100 Kepong, Kuala Lumpur, Malaysia.

Intellectual Property

This website belongs to Promac. The copyright to the contents of this website is owned by or licensed to Promac. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner without the written permission of Promac. Any unauthorised use of any part of this website is strictly prohibited. The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to Promac. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. Promac reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.

Disclaimer / Limitation of Liability

Promac does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and Promac expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any use of any information or materials on this website is entirely at your own risk, for which Promac shall not be liable. It shall be your own responsibility to ensure that any materials or information available through this website meet your specific requirements. Neither Promac nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. PROMAC SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSS OF PROFITS, INJURIES, SAVINGS OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS WEBSITE.

Indemnity

You shall indemnify and keep Promac indemnified against all claims, damages, actions and proceedings made or brought against the Promac arising from your use of this website and/or any breach of terms in relation thereto by you.

Links to Other Websites

The linkage to other websites provided herein are merely for your convenience and do not signify that Promac endorses such websites. Promac bears no responsibility for the contents of such other websites and shall not be held liable for any damages or injury howsoever arising therefrom. You shall view any of the linked websites at your own risk.

Variation / Changes

Promac reserves the rights to change, vary or modify any of the information and terms contained herein without notice.

Governing Law and Jurisdiction

The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia.

WEBSITE TERMS AND CONDITIONS OF USE

If you continue to browse and use this website you are agreeing to comply with and to be bound by the terms and conditions of use set out below. The term “Promac” or “our” or “us” or “we” refers to Promac Enterprises Sdn Bhd (Company No. 198001002048), the owner of the website, whose registered office is 38-1, Jalan Metro Perdana Timur 11, Taman Usahawan, 52100, Kepong, Kuala Lumpur, Malaysia.

INTELLECTUAL PROPERTY

This website belongs to Promac. The copyright to the contents of this website is owned by or licensed to Promac. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner without the written permission of Promac. Any unauthorised use of any part of this website is strictly prohibited. The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to Promac. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. Promac reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.

DISCLAIMER / LIMITATION OF LIABILITY

Promac does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and Promac expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any use of any information or materials on this website is entirely at your own risk, for which Promac shall not be liable. It shall be your own responsibility to ensure that any materials or information available through this website meet your specific requirements. Neither Promac nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. PROMAC SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSS OF PROFITS, INJURIES, SAVINGS OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS WEBSITE.

INDEMNITY

You shall indemnify and keep Promac indemnified against all claims, damages, actions and proceedings made or brought against the Promac arising from your use of this website and/or any breach of terms in relation thereto by you.

LINKS TO OTHER WEBSITES

The linkage to other websites provided herein are merely for your convenience and do not signify that Promac endorses such websites. Promac bears no responsibility for the contents of such other websites and shall not be held liable for any damages or injury howsoever arising therefrom. You shall view any of the linked websites at your own risk.  

VARIATION / CHANGES

Promac reserves the rights to change, vary or modify any of the information and terms contained herein without notice.  

GOVERNING LAW AND JURISDICTION

The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia.

chb-ub

Unsalted Butter

25 KG Carton